TERMS AND CONDITIONS OF CONTRACTING FOR OUR SERVICES
1 – DESIGNED TOURS SERVICES operates under the fancy name “DESIGNED TOURS”. By contracting our services our client will be in agreement with the following Terms and conditions of hiring:
2 – DESIGNED TOURS SERVICES acts as an intermediary between its customers and service providers throughout Europe, declining its responsibility for any and all problems, losses or damages resulting from acts of God or force majeure, namely: strikes, disturbances, quarantines, wars; natural phenomena: earthquakes, hurricanes, floods, avalanches; modifications, delays and / or cancellation of air travel due to technical, mechanical and / or meteorological reasons, over which the Operator has no forecasting or control.
3 – When contracting the services of DESIGNED TOURS SERVICES the client will be contracting one or more of the services as arranged:
- Travel Planning Consultancy
- Elaboration of a personalized travel script (available in digital document)
- Intermediation (communication and reservations) between the client and independent professionals (providers of requested services – private guides, transfers, interpreters, personal assistant of purchase, etc.), Tour Operators, Schools, Student Accommodation Agencies, Event Companies, among others .
4 – By contracting these services, the client will pay a service reservation fee that represents a commission on top of the value of each reserved service, which constitutes the compensation of the company to fulfill its legal, financial and operational obligations.
5 – The restriction to your entry or stay in the international territory will be by sole and exclusive decision of the local authorities, who exercise total control of their borders, with the power to authorize or not the entry, stay and exit of goods and people from their territory. It is a right linked to the sovereignty of each state, recognized by the community and international standards. DESIGNED TOURS, like any other company, has no interference with such a decision.
6 – For technical-operational reasons, DESIGNED TOURS reserves the right to make any necessary changes to the reserved services with its providers, without prejudice to the client, informing him of the change and giving him the option of accept the same or cancel your reservation with a corresponding refund.
7 – Reservation request: must be made in writing and accompanied by the initial deposit (signal for reservation: commission + in some cases, a percentage referring to the reserved services if informed in advance communication to the reservation), when requested.
8 – Payment: the total payment of the reservation fee (commission) must be made until the deadline established in the confirmation of the services requested. Failure to complete the payment will allow DESIGNED TOURS to cancel the reserved services with its providers.
9 – Requests for Alteration: Requests for alteration will imply in the application of penalties to the passenger, under the contracts signed by DESIGNED TOURS on its behalf with its providers.
10 – Responsibility for values: DESIGNED TOURS as well as its service providers is not responsible for theft of documents, for valuables and personal objects during the customer’s participation of the reserved activities.
11 – Optional Services: In our channels (website, social media, etc.) and itineraries we indicate tours, visits and optional restaurants. These are not included in our product, constituting a mere suggestion, not being our responsibility to operate, quality and / or reimbursement of values corresponding to them.
12 – Specific Cancellation Conditions
Cancellation is understood as the withdrawal of the reserved service, as well as change of dates. All requests for cancellation of the reserved services must be made in writing and the penalties will be applied in advance of which they are communicated to DESIGNED TOURS, namely:
A – In the event that the services purchased (guides, transfers, tours, etc.) are not used, for the reasons mentioned in item 5 of this agreement, DESIGNED TOURS will not make any compensation or refund any amount.
B – In case of not using any reserved service, informed in 3 or less days, no refund will be granted at all and the outstanding amount to be paid with the reserved providers must be honored by the client.
13 – Complaints: In case of deficiency in the service provided (transfers, guides, tours and others) the complaint must be duly reported, in writing, to the provider of the service “loco”, with the due protocol. A copy of the document, duly filed, must be submitted to DESIGNED TOURS together with the complaint within 30 days after the date of service. If you do not do so within the stipulated period, the contractual relationship will be considered perfect and finished.
14 – When paying the reservation fee to DESIGNED TOURS, the passenger and his agent, the travel agency (when applicable), declare to know the Terms and Conditions of Contract, by which they adhere contractually and take full responsibility for all information mentioned below.
The CLIENT (passenger) is aware, and hereby authorizes, that the CONTRACTOR DESIGNED TOURS SERVICES, in its sole discretion, makes payment to the international service provider (s), on its behalf and / or their escorts, through transfer of resources and / or issuance of international debit card, used exclusively for this purpose.